Liang, Jiayu, and Zhuxuanzi Wang. “Comparative Evaluation of Multi-Dimensional Annotation Frameworks for Customer Feedback Analysis: A Cross-Industry Approach”. Annals of Applied Sciences 5, no. 1 (November 28, 2024). Accessed June 29, 2025. http://annalsofappliedsciences.com/index.php/aas/article/view/21.